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Support and customer service is something that we handle in a unique way. We do
not have dedicated support-only positions on the team and we make sure all technical
questions are answered directly by the very same developers that created the product.
We know that our customers are experienced developers and we make sure they interact
directly with us - very technical guys with a lot of experience in the industry.
There is no first, second and third level support until you reach someone who actually
knows what's going on. In case of bugs we often reply directly with the fixed builds
- thanks to our automated test & build process.
As of July 2013, we have more than 4000 customers in 76 countries
on all 5 continents. They range from Fortune 500 companies like Microsoft
and Oracle to very small indepedent shops like Adsic LTD in Kenya
and contractors like Peter Shmidt from Germany.
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The Trirand story began in 2008 when we created what turned out to
be the most popular jQuery UI grid control jqGrid. As the product evolved,
there had been a lot of demand for commercial support, tighter integration with
development platforms like PHP and ASP.NET and new products from Trirand, so we
listened. This is how our commercial Trirand team was created in 2010.
Since then, we have grown both our teams and product lines - we now offer more than
and ASP.NET MVC.