The recommended way to get the fastest technical support. There are more than 15,000
posts in the forums, so we recommend searching the forums before asking quesitons,
chances are your question has already been answered. We answer all forum questions, no exceptions,
and our community is very active there too.
Go To Forum
Recommended for sales only communication and in the rare cases where you do not
wish to post information or code in the public forums and need private technical
Support and customer service is something that we handle in a unique way. We do
not have dedicated support-only positions on the team and we make sure all technical
questions are answered directly by the very same developers that created the product.
We know that our customers are experienced developers and we make sure they interact
directly with us - very technical guys with a lot of experience in the industry.
There is no first, second and third level support until you reach someone who actually
knows what's going on. In case of bugs we often reply directly with the fixed builds
- thanks to our automated test & build process.
Valid for one developer seat. Example: if your team has 3 developers directly working
with the product, you will need to purchase 3 licenses. Licenses are valid per seat
- meaning they are not named and you can exchange different developers on the team
as long as you do not exceed the license limit. There are no limitations on the
number of projects/sites you can use the product in - you can use it on any number
of sites you need. There is no time limit - you can use the product for any period
of time you need. There is no restriction on the number of internal/development/qa/testing/staging
machines/servers you use while you are developing your solution. There are no royalties
of any kind involved.
1 year free delivery of all products and updates valid for your license. Example:
you have purchased jqSuite for PHP Subscription - this means you will receive all
new releases for all new products within jqSuite for one year for free. This is
a pretty major feature - we regularly update our products to match the latest jQuery
release (e.g. from 1.4.4 to 1.5) and latest browsers (e.g. IE9), as well as steadily
release new products and features - so we do recommend the subscription license.
If you purchase this option, you will receive the full current source code of the
product. This is a snapshot of the latest released original source code our technical
team is working with. The source code is commented and projects can be compiled/experimented
with. Note: we cannot provide tecnical support/answer source code related
Answer from our technical team within 24 hours. Valid Monday-Friday (weekends not
included). Note that we make it a rule that developers that have created the products
answer your questions. There will not be several roundtrips before different
levels of support people until you reach the persons that actually know what is
going on. The standard response time is 48 hours (for customers without priority
If you have a Subscription + Source + Priority Support package (valid for 1 year)
that is about to expire, you can renew at a special discounted price set at 50%
of the license price. Example - you have jqSuite for ASP.NET MVC License + Subscription
+ Source + Priority Support that costs $599. When 1 year expires, you can renew
your Subscription + Source + Priority support at 50% of the original price, meaning
If you have a Standard license, you can upgrade at any time to Subscription + Source
Code + Priority Support for 50% of the license cost. Example - you have jqSuite
for PHP Standard license for $450. At one point, you wish to get the Subscription
+ Source Code + Priority support license - you can do that at 50% 50% of the original
price, meaning $299.
For details and upgrade payment links - please contact email@example.com
This is a suite of all our products for the respective platform. It is heavily discounted
and comes at approximately 50% of the price of all individual products included
Our HTML5 grid product - the most widely used jQuery based HTML grid in the world.
Works on all major browsers, including IE6. Has more than 4 years of development
with regular bugfixes and additions. Note:the JQGrid license includes jqDatePicker
and jqAutoComplete (no need to buy them separately). Comes with more than 30 ready-to-use
localization packs for all major languages.
As of April 2014, we have more than 4400 customers in 76 countries
on all 5 continents. They range from Fortune 500 companies like Microsoft
and Oracle to very small indepedent shops like Adsic LTD in Kenya
and contractors like Peter Shmidt from Germany.
See More Customers
The Trirand story began in 2008 when we created what turned out to
be the most popular jQuery UI grid control jqGrid. As the product evolved,
there had been a lot of demand for commercial support, tighter integration with
development platforms like PHP and ASP.NET and new products from Trirand, so we
listened. This is how our commercial Trirand team was created in 2010.
Since then, we have grown both our teams and product lines - we now offer more than
and ASP.NET MVC.